Question 1

What is a car subscription?

Accepted Answer

A car subscription is a flexible way to drive a car without the commitment of buying or leasing. You pay a weekly fee that covers everything — insurance, registration, servicing, and roadside assist.

Question 2

How is this different from traditional car rental?

Accepted Answer

Unlike short-term rental, our subscriptions are designed for long-term use with all costs bundled in. No surprise bills, no hidden fees. Think of it as having your own car, without the hassle of ownership.

Question 3

Are there any hidden fees?

Accepted Answer

No. The weekly price you see includes registration, insurance, CTP, servicing, maintenance, and roadside assistance. The only additional cost is fuel.

Question 4

What is the upfront fee?

Accepted Answer

The upfront fee is a one-time payment when you start your subscription. It covers administrative and vehicle preparation costs. The amount varies by vehicle — check each car's listing for details.

Question 5

What is the minimum subscription period?

Accepted Answer

Our minimum subscription period varies by vehicle, starting from as little as 1 week. You can see the minimum term on each car's listing page.

Question 6

Can I cancel anytime?

Accepted Answer

After your minimum term, you can give notice to end your subscription. We require advance notice as per the subscription agreement — our team will confirm the exact notice period for your plan.

Question 7

Can I switch cars during my subscription?

Accepted Answer

Please contact our team to discuss switching options. We'll do our best to accommodate your needs, subject to vehicle availability.

Question 8

What happens if the car breaks down?

Accepted Answer

24/7 roadside assistance is included in your subscription. If the vehicle has a mechanical issue covered by our maintenance policy, we will repair it at no cost to you.

Question 9

What insurance is included?

Accepted Answer

Comprehensive motor vehicle insurance is included in your subscription, along with CTP (Compulsory Third Party) insurance. You do not need to arrange your own insurance.

Question 10

What if I have an accident?

Accepted Answer

Contact us immediately if you are involved in an accident. Comprehensive insurance is included, but an excess may apply depending on circumstances. Our team will guide you through the claims process.

Question 11

Can I extend my subscription?

Accepted Answer

Absolutely! You can extend your subscription at any time by contacting our team. We'll confirm the rate and update your agreement accordingly.

Question 12

What documents do I need?

Accepted Answer

You'll need a valid Australian driver's licence, proof of address, and a phone number for contact. Additional documentation may be requested during the approval process.

Frequently Asked Questions

General

Pricing

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Insurance

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